Holton Le Clay Schools Federation

We aim to understand and respect the world and each other

Complaints

 

Parent Complaints procedures - please click here to view our Parents Complaints Procedure or call at the school office for a paper copy.

 

Written complaints should be addressed to our Headteacher, Mrs D F Hunt

 

Written complaints regarding the Headteacher, should be addressed to Mr J Allen and sent to the school office for the Clerk to the Governing Body to forward to the Chair of Holton le Clay Schools Governing Body.

 

Parental complaints about the support the school provides for children with Special Educational Needs  - We operate an 'open door' policy.  Parents and carers are encouraged to speak with the class teacher about concerns they may have.

For any complaints relating to the provision of SEND within our Federation, in the first instance, please speak to your child’s class teacher and/or the school SENCO (person responsible for coordinating provision for children with SEN). If you cannot resolve a problem informally, please ask for a copy of the school’s Complaints Policy or view on this website on the Key Information tab, Policies .  If you are still unable to resolve your complaint, you should talk to the Executive Headteacher, Mrs Hunt.  The Chair of Governors and the Local Authority may become involved.  

For further information please click here to view Gov.uk guidance on arrangements for handling complaints from parents of children with Special Educational Needs about the support school provides.